Frequently Asked Questions

925 sterling silver means the metal is 92.5% pure silver alloyed with 7.5% other metals (typically copper) for added strength and durability. It is the global standard for silver jewellery and the only purity we manufacture in. All our chains, bracelets, and anklets carry this guarantee.

Yes. As a dedicated manufacturer, every piece we produce is guaranteed to contain 92.5% pure silver. We use high-quality alloys to ensure durability and a premium finish. 

Yes. We offer products with BIS Hallmark certification and HUID (Hallmark Unique Identification) as per Government of India standards. Hallmarking is available on request (extra charges may apply), and can be arranged for bulk orders, ensuring ease of resale for your retail business. Please mention your requirement when placing an order or requesting a quote.

Absolutely. We follow international safety standards, making our jewelry hypoallergenic and safe for sensitive skin—an essential requirement for the European and American markets. 

Our jewellery is made from authentic 925 sterling silver, which is widely considered hypoallergenic and suitable for most skin types. We do not use low-grade alloys or silver-plated base metals. That said, sensitivity varies by individual — if a customer has a known metal allergy, we recommend a patch test before extended wear.

Silver jewellery pricing is directly tied to the live silver market rate (MCX/LME), which fluctuates daily. Listing fixed prices would be inaccurate and misleading for bulk buyers. We quote prices based on the current silver rate plus making charges at the time of your order, ensuring fair and transparent pricing.

We accept Wire Transfers (T/T), International Bank Transfers, and major digital payment gateways. For domestic Indian clients, we support NEFT, IMPS, and UPI.

Yes. Our pricing is structured for retailers and bulk buyers. Wholesale rates are provided directly — not listed publicly on the website. Please submit a quote request or contact us via WhatsApp at +91 9997658667 with your product requirements and quantities. Pricing is linked to the prevailing silver market rate plus making charges.

Yes. Silver jewellery is subject to GST as per applicable Indian tax law. GST invoices are provided with all orders. Please share your GSTIN at the time of ordering if you wish to claim input credit.

No. All wholesale prices are Ex-Factory. For international orders, any import duties or local taxes in the destination country are the responsibility of the buyer. 

Ready Stock: Dispatched within 2–3 business days. 

Custom Production: Usually takes 3–4 weeks depending on the order volume and design. 

You will receive tracking details once your order is dispatched.

Items are individually packed in transparent poly-bags with SKU labels and then secured in export-grade 3-layered, tamper-proof packaging to prevent damage during transit. 

Yes, we supply to our wholesale/retail partners across the globe. We use trusted carriers like FedEx, DHL, and UPS to ensure safe and timely delivery. 

Cancellations are accepted within 24 hours of order placement, provided the items have not entered the final packaging or shipping stage. 

For domestic orders, manufacturing defects must be reported within 48 hours of receipt. Once verified, we will arrange an exchange. 

Due to high customs duties and shipping costs, we do not accept returns for international orders. To mitigate the lack of returns, every international shipment undergoes a triple-stage quality check before dispatch. 

Quality consistency is central to our operations. With 90+ years of silver craftsmanship, we have refined our manufacturing processes to deliver uniform finish, weight, and construction across every piece in a batch. Each order goes through quality checks before dispatch. Our reputation with repeat wholesale buyers is built on this reliability.

In the unlikely event of an error, contact us immediately at info@silverchainsagra.com or WhatsApp +91 9997658667 with your order details and photographs of the issue. We will prioritise resolving it — either by dispatching the correct goods or arranging a suitable remedy.

While we use secure, export-grade 3 layered packaging, shipping damage must be reported immediately upon receipt so we can file a claim with the freight carrier. 

Yes, tarnishing is completely normal for 925 sterling silver. It occurs due to a natural reaction between silver and sulphur compounds in the air or on skin. It does not indicate low quality. Tarnish can be easily removed with a soft silver polishing cloth or mild soap and warm water. See our full Silver Care Guide for best practices.

To slow tarnishing and keep silver looking its best:
Place a small piece of chalk or silica gel in the storage area to absorb moisture
Store in airtight zip-lock pouches or anti-tarnish bags
Keep away from humidity, direct sunlight, and chemicals (perfume, lotions, cleaning agents)
Store chains individually to avoid tangling and scratching

Absolutely. Educating end customers on silver care reduces returns and improves satisfaction. You can refer them to our Silver Jewellery Care Guide or share it under your own brand. Informed customers are loyal customers.