B2B Return & Exchange Terms for Domestic & International Buyers 

As a leading 92.5 sterling silver jewelry manufacturer and wholesale supplier based in Agra, we are committed to delivering premium quality and craftsmanship. To support our global retail partners, we maintain a transparent and professional return policy designed for high-volume B2B transactions. 

1. Quality Assurance & Manufacturing Defects 

Every piece in our inventory—from Figaro chains to handmade bracelets—undergoes rigorous quality control. 

  • Eligible Returns: We only accept returns for confirmed manufacturing defects or fulfillment errors (wrong items sent). 
  • Silver Purity: All items are guaranteed 92.5% silver purity. Discrepancies in silver grade are handled with the highest priority. 

2. Claim Filing Process (Timeline) 

To ensure a quick resolution, please follow these steps for reporting issues: 

  • Notification Window: Report any defects within 48 hours of receiving the shipment. 
  • Documentation: Email at info@silverchainsagra.com with your order number and clear photography of the defect. For international shipments, we recommend filming a brief unboxing video. 

3. International Wholesale Support 

We do not accept returns, exchanges, or refunds for any orders shipped outside of India. 

  • Final Sale: All international wholesale transactions are considered Final Sale. Due to the complexities of Indian customs and the high cost of international freight, we cannot facilitate re-importation. 
  • Quality Commitment: To mitigate the lack of returns, every international shipment undergoes a triple-stage quality check before dispatch. We ensure that silver purity, stone settings, and link durability meet export standards. 
  • Damage in Transit: We use export-grade 3 layer packaging, tamper-proof packaging. However, we are not liable for damages caused by international carriers or customs inspections. 

4. Domestic Market Policy (India) 

For our retail partners within India: 

  • Reverse Logistics: We will coordinate the pickup of defective items via our domestic courier partners. 
  • Exchange: Once inspected, we will ship the replacement items within 5-7 business days. 

5. Non-Returnable Items 

  • Customized jewelry or bespoke designs. 
  • Items showing signs of wear, tear, or third-party alterations. 

“Change of mind” returns on bulk inventory. 

Need help?

Contact us at info@silverchainsagra.com for questions related to refunds and returns.